priced at a rate sufficient to maintain a high standard of operation

June 2011

Outstanding Service Earns National Award

 ACT Teleservices of Newington, CT has been honored with the exclusive 2011 Award of Excellence for the tenth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. ACT Teleservices was presented with the award at ATSI's 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 15th year.

“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This “secret caller” program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents’, says ATSI President Michael Fultz. ‘I think there has always been a misconception of a company winning THE AWARD OF EXCELLENCE; however, member companies QUALIFY for this prestigious award. If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”

Now a ten-time winner, ACT Teleservices earned the Diamond Award for ten consecutive years. ATSI extends its congratulations to the staff of ACT Teleservices on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services, among others.

October 2011

Outstanding Service Brings National Award

    ACT Teleservices Wins CAM-X Award of Excellence

 ACT Teleservices of Newington, CT has been honored with the exclusive 2011 Award of Excellence for the seventh consecutive year.   The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call centre services including telephone answering and message delivery. ACT Teleservices was presented with the award recently at the CAM-X 47^th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.

Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 22nd year.