priced at a rate sufficient to maintain a high standard of operation

November 2007

Outstanding Service Brings National Award

    ACT Teleservices Wins CAM-X Award of Excellence

 ACT Teleservices, of Newington, CT has been honored with the exclusive 2007 Award of Excellence.  The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call centre services including telephone answering and message delivery. ACT Teleservices was presented with the award recently at the CAM-X 41st Annual Convention and Trade Show held at the Delta Lodge, Kananaskis, AB.

Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in all categories, they are presented with the coveted Award of Excellence.  The program is now in it's 16th year.

  "The Award of Excellence has built a best practice standard." says CAM-X President Cindy Roma.  "In an industry that relies on person-to-person communications, the value of efficient, accurate service cannot be underestimated.  The Award of Excellence serves as a testament to ACT Teleservices' training methods and we congratulate their employees for their achievements." 

  Founded in 1964, CAM-X began as a national trade association representing live answering services.  The Canadian Call Management Association now encompasses companies across North American offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others. 

  CAM-X extends its congratulations to the staff of ACT Teleservices on their proven quality service to their customers. 

June 2008

OUTSTANDING SERVICE EARNS
NATIONAL AWARD FOR SEVENTH STRAIGHT YEAR

 ACT Teleservices of Connecticut and Massachusetts Wins
Association of TeleServices International’s Award of Excellence

Newington , CT – June 25^th, 2008- ACT Teleservices with offices in Newington , Connecticut and Springfield , Massachusetts , has been honored with the 2008 Award of Excellence for the seventh consecutive year.  The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services.  ACT Teleservices was presented with the award at ATSI’s 2008 Annual Convention held in St. Louis , MO .  

After six months of intensive testing, an independent panel of judges scored call handing skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstone of the call management industry.  If a company scored 80% or better in all categories, they are presented with the coveted Award of Excellence.  

“Participation in the Award of Excellence program and winning of the award shows the commitment and dedication of our members towards achieving Service Excellence in their businesses.” states ATSI’s President Ray Shaw.  

ACT Teleservices provides 24/7 live answer services to small and large businesses across the United States .  “Our telephone agents provide a wide range of services to our clients from virtual reception services for professional offices in our own back yard” said ACT Teleservices Sales Manager, Liz Collins.  “Our agents are tested before hiring to make sure they have the correct skill set to handle our clients’ business.  The agents are then trained for several weeks and eventually must pass written and verbal exams to become certified telephone agents. They are the backbone of our business and they are the best at what they do”, adds Collins.