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OUR HISTORY

ACT Teleservices traces its roots back to 1955. Our humble beginnings consisted of utilizing "cord boards" to provide the best service possible with well-trained staff but very limited technology. Today, ACT Teleservices is a subsidiary of Tunstall Americas, the Voice of Connected Health®. We are proud of our investment in cutting edge call processing systems, but our business relies on the quality performance and dedication of our people. Our company is firmly committed to delivering the highest quality value added service to our clients. We believe that "our service is only as good as the last call we answered...and that we must earn our clients' business every day." This philosophy is the cornerstone of all our services and has enabled us to win industry focused awards for excellence. We strive daily to be the best answering service. In fact, on average our client calls are answered within 3 rings. This is one of the most important reasons why 40% of our new clients are referred to us by current clients.

ACT Teleservices Medical Answering Service headquarters building

OUR SERVICE

ACT Teleservices is truly a unique answering service because of our people, our process, and our technology. Our Telephone Service Representatives are trained to handle each call in strict accordance with our clients' instructions, which, united with the latest messaging software and hardware, creates an unparalleled level of customer satisfaction.

From the start, our team will work with you to fully understand your objectives and program requirements. We will develop detailed program specifications, customized scripting and activity reports designed to meet your objectives. We will work with you to develop specific performance indicators that will play a key role in our staging, reporting, and monitoring. The Telephone Service Representatives answering your calls are trained to handle your calls as a seamless extension of your company.

ACT Teleservices operates 24 hours per day, 7 days a week and employs between 40 and 50 Telephone Service Representatives. We achieve full redundancy with mirrored hard drives and daily system backups, as well as a redundancy and overflow call center in Springfield MA. We also ensure constant power to our system with a generator and battery backup system to provide uninterrupted service.